Refund policy

Return and Refund Policy

Every House of Seventeen product is prepared for you after you order. Readings are written from your personal birth details, altar goods are packed and shipped by our partner workshops, and merchandise is printed on demand. Because nothing is pulled from our own shelf, we handle returns a little differently from a typical store.

Readings and digital products

Personalized readings, including the Soul Season Reading, Soul Readings and Compatibility Readings, are created by hand from the birth details you give us at checkout. Once a reading has been delivered, it cannot be returned or refunded.

If you entered a detail incorrectly, message us before your reading is delivered and we will correct it at no cost. If we make an error in your reading, such as a wrong birth date or a calculation mistake, we will fix it and send you a corrected copy.

Ebooks and other downloadable products are non refundable once they have been downloaded.

If your reading has not arrived within the delivery time listed on the product page, contact us and we will resend it or issue a full refund.

Altar goods: orgonite, stones and jewelry

Orgonite pyramids, stones, copper cuffs and handmade jewelry ship directly from our partner workshops, so we do not accept returns or exchanges for change of mind or wrong size. Please check the size details on each product page before ordering.

Natural stones and handmade pieces vary in color, pattern and finish. Each piece is one of a kind, and natural variation or the natural patina that copper develops is not a defect.

If your piece arrives broken, damaged or defective, or you received the wrong item, contact us within 30 days of delivery with your order number and a clear photo of the item and the packaging. We will send a free replacement or issue a full refund. You do not need to send the damaged item back unless we ask.

To cancel an altar goods order, contact us within 12 hours of placing it. Once an order has shipped, it cannot be canceled.

Merchandise

Apparel, prints and accessories are printed on demand by our production partner. Because each item is made to order, we do not accept returns or exchanges for change of mind or wrong size. Please check the size chart on each product page before ordering.

If your item arrives damaged, defective or misprinted, or you received the wrong item, contact us within 30 days of delivery with your order number and a clear photo of the problem. We will send a free replacement or issue a full refund.

Lost or undelivered orders

If tracking shows your order as delivered but you have not received it, or your order has not arrived within 30 days of shipping, contact us and we will work with the carrier and our partners to resolve it.

How to reach us

To request a correction, replacement or refund, contact us through the Contact page with your order number. Approved refunds are returned to your original payment method, and your bank may take 5 to 10 business days to post them.